Kara & Michael’s Blog

Comcast billed us for service for the coming month yesterday, even though we canceled our service two weeks ago. I’m on the phone arguing with them, trying to get the charge reversed, and this is the hold music that’s playing:

Fool if you think it’s over
‘Cause you said goodbye
Fool if you think it’s over
I’ll tell you why
[...]
Fool if you think it’s over
It’s just begun

How very appropriate.

Anyway, the situation is that they charged our credit card for another month’s service, even after I had canceled our service, because I haven’t yet returned their modem (which I am doing tomorrow). This despite the fact that we are already owed a pro-rated refund on April’s bill.

I think it’s all well and good for them to not issue the refund we’re owed until I return their modem, but to keep charging us for service we did not authorize? They tell me it’s OK, I’ll receive the whole sum back as a check after returning their modem — and after a wait of up to 30 days for the check. Apparently this is standard business practice, as they see nothing wrong with this at all.

Comcast, if you want to charge my credit card and hold that money hostage until I return your modem, go right ahead. You don’t have the right to bill me for service I did not receive, and then use a completely unrelated issue as an excuse for doing so.

UPDATE (5/14): Comcast contacted me by email and telephone in response to this post and promised they would investigate my billing situation and contact me no later than Monday, 5/12. I have not heard from them since, nor have they returned my money. I have, of course, returned their equipment.